This page describes how we the treat information you give us if you use the members advice service.
Employees, associates, and directors of the Housing and Support Alliance (H&SA) are bound by ethical and legal codes to:
- protect the confidentiality and privacy of our members and other service users;
- protect and maintain the confidentiality of all information learned about clients, their family members and friends/colleagues in the course of providing services to them.
Confidential communications include conversations, reports, forms, correspondence, and computer generated communications. Minors are also entitled to confidentiality, and only the guardian of the minor can waive the confidentiality.
Access to documentation shall be limited to an “as needed/need to know” basis.
Sharing of information within H&SA:
Colleagues are able to share information with management where necessary to discuss issues and seek advice. Colleagues will not disclose to anyone, other than their line manager, any information considered sensitive, personal, financial or private without the knowledge or consent of the individual, or an officer, in the case of an organisation.
Disclosure of information externally:
Where there is a legal duty to disclose information, the person to whom the confidentiality is owed will be informed that disclosure has or will be made.
H&SA has a duty to disclose information when:
- There is a disclosure or suspicion relating to a vulnerable adult or child;
- If staff or colleagues believe that an illegal act has taken place;
- An individual is at risk of harming themselves or others; or
- If the information has relevance to legal proceedings